SHIPPING & DELIVERY POLICY

Effective from 01/01/2026

At ROOH, we aim to make every order simple and reliable. This policy explains how we process and deliver orders placed through our website.

1. Order Processing

Orders are processed after successful payment confirmation.

Orders are generally dispatched within 1–3 business days, unless a different timeline is mentioned on the product page.

Customized or made-to-order products may require additional processing time. We will inform you if this applies to your order.

2. Delivery Time

For deliveries within India, orders generally reach customers within 3–7 business days after dispatch.

Delivery times may vary depending on your location, product and courier service.

For international orders, delivery may generally take 7–15 business days, depending on the destination, customs and local delivery services.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your order.

ROOH may offer free shipping on selected products, orders or promotional offers.

4. Tracking Your Order

Once your order is dispatched, we may provide tracking details through email, SMS or other available communication methods.

You can use the tracking information to check the progress of your shipment.

5. Delivery Address

Please make sure your shipping address, phone number and other delivery details are correct when placing your order.

ROOH is not responsible for delays caused by incorrect or incomplete delivery information provided by the customer.

6. Delivery Delays

Delivery may sometimes take longer due to circumstances outside our control, including:

·       Weather or natural events

·       Courier delays

·       Public holidays

·       Transportation disruptions

·       Remote delivery locations

·       Incorrect or incomplete address details

We will provide reasonable assistance in tracking delayed shipments.

7. International Orders

For international deliveries, the customer may be responsible for applicable customs duties, import taxes or other charges imposed by the destination country.

These charges are outside ROOH's control.

8. Contact Us

If you have questions about your shipment or delivery, please contact:

ROOH Music India Pvt. Ltd.
Email: roohmusicindia2024@gmail.com
Customer Care: +91 9019916862

Address:
No. 51, 1st Floor, 100 ft Outer Ring Road,
Vysya Bank Colony, BTM Layout Stage 2,
Bengaluru, Karnataka – 560076, India