Privacy Policy
Rooh – The Soul of Sound
At Rooh, we value the trust placed in us by musicians, customers, and visitors. This Privacy Policy explains how we collect, use, protect, and manage your personal information when you interact with our website, products, and services.
By accessing our website or purchasing from us, you agree to the terms outlined below.
1. Information We Collect
We may collect personal information when you:
• Place an order
• Request product customization
• Subscribe to updates
• Contact customer support
• Browse our website
Information collected may include:
• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment details (processed securely via third-party gateways)
• IP address and device/browser information
• Website usage behavior and interaction data
We collect only the information necessary to operate our business effectively and serve you better.
2. How We Use Your Information
Your information may be used to:
• Process and fulfill orders
• Deliver customized products
• Provide order updates and customer support
• Improve website functionality and user experience
• Prevent fraud and enhance security
• Comply with legal and regulatory obligations
• Send marketing communications (only with your consent)
We do not sell, rent, or trade your personal data.
3. Payments & Transaction Security
All transactions are processed through secure third-party payment gateways. Rooh does not store credit or debit card details on its servers.
Payment information is encrypted and handled in accordance with applicable PCI-DSS standards.
Transaction data is retained only as long as necessary to complete purchases and meet legal or accounting obligations.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to:
• Maintain secure user sessions
• Improve website performance
• Analyze visitor behavior
• Support advertising and remarketing campaigns
We may use third-party tools such as analytics providers or advertising platforms (e.g., Meta Pixel, Google Analytics) to understand user interaction and improve marketing effectiveness. These third parties operate under their own privacy policies.
You may disable cookies in your browser settings; however, certain website features may be affected.
5. Third-Party Service Providers
We may engage trusted third parties for:
• Payment processing
• Shipping and logistics • Website hosting
• Email communication
• Analytics and advertising services
These providers access only the information necessary to perform their services and are obligated to protect your data.
If redirected to a third-party website, this Privacy Policy no longer applies.
6. International Data Transfers
Your information may be processed or stored on servers located outside India, including countries where data protection laws may di:er. By using our services, you consent to such transfers where necessary to operate our business and fulfill our services.
7. Data Retention
We retain personal information only for as long as necessary to:
• Fulfill orders and customization requests
• Provide customer support
• Meet legal, tax, or accounting obligations
• Resolve disputes and enforce agreements
When no longer required, personal data is securely deleted or anonymized.
8. Your Rights
Depending on your location, you may have the right to:
• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data
• Withdraw consent for marketing communication
• Object to certain data processing activities
To exercise your rights, contact us using the details below.
9. Legal Disclosure
We may disclose personal information if required by law, court order, or regulatory authority, or if necessary to:
• Enforce our Terms & Conditions
• Protect our rights and property
• Prevent fraud or misuse
10. Data Protection & Security
We implement reasonable technical and organizational safeguards to protect personal information from unauthorized access, misuse, loss, or alteration.
However, no digital system can guarantee absolute security.
11. Age Requirement
By using this website, you confirm that you are of legal age in your jurisdiction or have obtained consent from a legal guardian.
Rooh does not knowingly collect personal data from minors without appropriate authorization.
12. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes become effective immediately upon posting.
If significant updates are made, we may notify users through appropriate channels.
In the event of a merger, acquisition, or restructuring, user information may be transferred as part of business continuity.
Contact Information – Privacy Officer
Rooh – The Soul of Sound
Email: roohmusicindia2024@gmail.com
Customer Care: +91 9019916862
No. 51, 1st Floor
100 ft Outer Ring Road
Vysya Bank Colony, BTM Layout Stage 2
Bengaluru, Karnataka – 560076
India
