Privacy policy

PRIVACY POLICY

Effective from 01/01/2026

ROOH Music India Pvt. Ltd. (“ROOH”, “we”, “our” or “us”) respects your privacy. This policy explains what information we collect and how we use it when you visit our website, place an order or contact us.

1. Information We Collect

We may collect:

  • Name, email and phone number
  • Billing and delivery address
  • Order and payment-related information
  • Customization details, if requested
  • Information you provide when contacting us
  • Basic website information such as IP address, device, browser and cookies

This policy applies to information related to all ROOH products and services available through our website.

Payment details are processed securely through our payment partners. ROOH does not store complete card details on its own servers.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Provide customer support
  • Send order and delivery updates
  • Handle returns, replacements and warranty requests
  • Process customization requests
  • Improve our website and products
  • Protect our website from fraud and misuse
  • Send offers and updates where permitted

3. Cookies

Our website uses cookies to help it work properly and to understand how customers use the website.

Cookies may also be used for analytics and marketing. You can manage cookies through your browser settings.

4. Who We Share Information With

We do not sell or rent your personal information.

We may share necessary information with trusted service providers such as:

  • Payment providers
  • Courier and delivery partners
  • Website and technology providers
  • Analytics and advertising services

We may also share information when required by law.

5. Marketing

If you receive promotional emails or messages from ROOH, you can unsubscribe at any time.

Order confirmations, delivery updates and other important service messages may still be sent when necessary.

6. Your Privacy

You can contact us to request correction or deletion of your personal information, ask questions about how your information is used, or raise a privacy concern, subject to applicable law.

7. Security

We take reasonable steps to protect your information. However, no online system can be guaranteed to be completely secure.

8. Changes to This Policy

We may update this Privacy Policy when necessary. Any changes will be posted on this page with the updated effective date.

9. Contact Us

ROOH Music India Pvt. Ltd.
Email: roohmusicindia2024@gmail.com
Customer Care: +91 9019916862

Address:
No. 51, 1st Floor, 100 ft Outer Ring Road,
Vysya Bank Colony, BTM Layout Stage 2,
Bengaluru, Karnataka – 560076, India