Shipping & Delivery Policy

1. Order Processing

•        Monday to Friday (excluding holidays)

•        Before 6:00 PM IST → processed same day

•        After 6:00 PM IST → next working day

•        In-stock products: 24–48 hours dispatch

•        Custom products: timeline communicated separately

 

2. Delivery (India)

Estimated after dispatch:

•        Minimum: 2 business days

•        Maximum: 10 business days

Delivery timelines are estimates and not guaranteed.

 

3. International Shipping

Subject to customs clearance and country-specific regulations.

Customers are responsible for customs duties and local taxes.

 

4. Shipping Charges

•        Included as per season offers within India unless stated otherwise

•        International shipping varies by destination

•        Duties/taxes displayed at checkout if applicable

 

5. Order Tracking

Tracking details shared via email or SMS.

If not received within 48 hours of dispatch, contact us.

 

6. Delays

Rooh is not liable for delays caused by:

•        Weather

•        Transport disruptions

•        Customs inspections

•        High order volume

•        Other unforeseen events

 

7. Safe Packaging & Inspection

All products are inspected and securely packaged.

Visible damage must be reported within 48 hours with supporting photos/videos.

 

Shipping Contact

Rooh – The Soul of Sound

Email: roohmusicindia2024@gmail.com

Customer Care: +91 9019916862