RETURNS, REPLACEMENT & REFUND POLICY

Effective from 01/01/2026

At ROOH, we want you to shop with confidence. We offer a 7-day easy return policy for customers in India on eligible products.

1. General Policy

Once an order has been placed, cancellation is generally not available.

For eligible products, customers in India can request a return within 7 days from the date of delivery.

2. 7-Day Easy Returns

You can request a return within 7 days of receiving your order, provided:

·       The product is unused and in its original condition.

·       Original packaging and accessories are included.

·       The product has not been damaged, altered or modified after delivery.

Return shipping costs will be borne by the customer.

Once the returned product reaches ROOH and passes inspection, the eligible refund will be processed according to this policy.

3. Damaged, Defective or Incorrect Products

If you receive a product that is damaged in transit, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Please provide clear photographs or videos showing the issue.

If the issue is confirmed to be due to a manufacturing defect, transit damage or an incorrect product sent by ROOH, we will arrange an appropriate replacement or refund.

In such cases, the customer will not be responsible for the return shipping cost.

4. Replacements

Replacement may be provided for:

·       Confirmed manufacturing defects

·       Significant damage during delivery

·       Incorrect products sent by ROOH

·       Other significant product issues confirmed by ROOH

Replacement is subject to product availability.

Minor cosmetic variations are not considered defects. Small scratches or marks, minor stitching variations, slight differences in printing, colour, texture or finish, and other minor variations that do not affect the product's quality, function or advertised specifications may occur during manufacturing and handling.

For products made using natural materials, such as wood, natural variations in grain, colour and texture are expected.

5. Products Not Eligible for Return

Returns may not be accepted for:

·       Customized or personalized products

·       Products that have been used

·       Products damaged through misuse or improper handling

·       Products that have been altered or modified

·       Clearance or final-sale products, where stated

·       Products with only minor cosmetic variations that do not affect their use or quality

6. Refunds

Approved refunds will be processed after the returned product is received and inspected.

Refunds are generally credited within 5–10 business days, depending on the payment method and bank/payment provider.

For standard 7-day returns, return shipping costs are borne by the customer.

Original shipping charges are generally non-refundable unless the return is due to an issue confirmed to be the responsibility of ROOH.

7. International Orders

International orders are generally not eligible for change-of-mind returns or exchanges because international returns may involve significant shipping, customs, duties and handling costs.

However, if an international customer receives a product that is incorrect, significantly damaged in transit or has a confirmed manufacturing defect, the customer should contact ROOH with photographs or videos within 48 hours of delivery.

ROOH will review the issue and determine the appropriate resolution.

Customs duties, import taxes and local charges are the responsibility of the customer and are generally non-refundable.

If an international shipment is returned to ROOH because the customer:

·       Refuses or fails to accept the shipment

·       Does not pay applicable customs duties or local charges

·       Provides incorrect or incomplete delivery information

any refund, if applicable, will be considered after deducting shipping, return shipping, customs, duties, handling charges and other non-recoverable costs.

8. How to Request a Return or Replacement

Please contact us with:

·       Order number

·       Name and contact details

·       Reason for the request

·       Clear photos or videos, where applicable

Our team will review the request and guide you through the next steps.

9. Contact Us

ROOH Music India Pvt. Ltd.

Email: roohmusicindia2024@gmail.com

Customer Care: +91 9019916862

Address:
No. 51, 1st Floor, 100 ft Outer Ring Road,
Vysya Bank Colony, BTM Layout Stage 2,
Bengaluru, Karnataka – 560076, India